So those who successfully complete this program have a direct route to get their info into the hands of these employers. With entry-level jobs in IT fetching an average salary of $50,800 per year, this field is extremely lucrative with a high potential for growth. In the U.S., there were over 86,500 open entry-level IT support roles in 2020, and jobs in this field are projected to grow 8% between 2019 and 2029—faster than the average of all other occupations. Basic IT skills will position you to secure an introductory-level role, and from then on, the opportunities are endless. The stackability of these skills means that after gaining a baseline level of knowledge through the Google IT Support program, it is easy to pick up more advanced skills.
- Mike has been involved in the computer and network repair industry since 1987 as a technician, instructor, author, consultant, and speaker.
- In this course, you will learn the fundamentals of IT help desk and troubleshooting.
- If you can’t communicate the solution the customer needs, then working at a help desk will be a challenging feat.
- Because CCNA has tough standards and is known worldwide, it can help you stand out in the job market.
- For example, if you’ve worked in customer service before then you have a solid foundation, but you may need to build your technical skill set.
- Cybrary provides free IT courses on Systems Administration covering most in-demand skills for the role of systems administrator.
It also delves into best practices for handling tickets and provides a basic understanding of networking. Please note that this course is free but does not confer a certification upon completion. More and more people are getting Apple certifications, as Mac computers are being used a lot in businesses, and many companies are moving from using PCs to Macs. The Apple Certified Support Professional certification is designed for you if you’re considering a career supporting Apple devices. The CompTIA CySA+ demonstrates your understanding of current trends affecting security analysts’ work, including hybrid and cloud environments.
Get exclusive access to career resources upon completion
In this course, you will gain training on active directories, office 365, and windows 10. This training offers quizzes and in-course assignments designed to help you master the skills of an IT support technician. Cybrary is an IT workforce development platform with an emphasis on cybersecurity.
With this vendor-specific certification, IT pros can provide end-user support for Cisco products and services. CCNA can also help prepare technicians for jobs such as IT support specialist, network specialist and network engineer. If you like solving problems and troubleshooting technology issues, then a career in IT support may be right for you. If an organization uses technology, they need technical support specialists.
Apple Certified Support Professional (ACSP)
The CompTIA Security+ exam typically takes around 90 minutes to complete and consists of 90 multiple choice questions. The cost for the exam varies depending on the country you are taking it in; however, it generally costs around $320 USD. It typically takes about two months of study and practice to prepare for the CompTIA A+ exam. There are a variety of resources available to help you prepare, including online courses, books, and practice tests. This article provides an overview of the top help desk certifications available to help desk professionals looking to increase their expertise and career prospects. The tutor of this course is Bendjaballah Zine Eddine, is an IT engineer and an IT manager.
The Certified Information Systems Security Professional (CISSP) is a globally recognized certification for cybersecurity professionals. It is highly revered in the IT industry, focusing on developing an in-depth understanding of security concepts and practices. CompTIA Security+ is a globally recognized desktop support certificate, validating the core skills required for IT security roles. Although the ITIL Foundation training and examination syllabus specifically includes a service desk component, the entire ITIL Foundation certification lends itself well to the help-desk industry. Of all the help-desk certifications we’re highlighting, HDI’s offerings are probably the best-known and most respected of their kind in the industry.
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We’ll deep dive on cloud so that you’ll understand everything from typical cloud infrastructure setups to how to manage cloud resources. You’ll also learn how to manage and configure servers and how to use industry tools to manage computers, user information, and user productivity. Finally, you’ll learn how to recover your organization’s IT infrastructure in the event of a disaster. If you’re searching for help desk engineer an information technology (IT) support role, you may be a little confused by all the different job titles you see in job descriptions. Different organizations have different needs and that means the daily responsibilities assigned to IT support can change from one company to another. While there are certainly nuances between titles, all of these roles fall under the larger family of IT support specialists.
Desktop IT Support Level 1 and 2 is a well-designed desktop course that can assist you in securing a desk technician role. You will also learn the procedures to back up data from dead computers and laptops. The chapters in this program help with real-life situations, like answering clients’ calls.